Allscripts India Private Limited is hiring Technical Support Consultant
Job Profile
Candidate should have Associates or Bachelors Degree in Computer Science/ IT or equivalent with 2 to 4 years experience with a demonstrated competence in functional or technical troubleshooting of the assigned products. Must be good with SQL, troubleshooting and support.
Job Responsibility-
Interact with customers to help troubleshoot and resolve highly complex product problems or issues Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
Track and document inbound support requests and ensure proper notation of customer problems or issues Stay abreast of current technology in products, design changes, and new products offered May travel to client site in order to resolve extremely complex customer and product issues
Work Experience
2 - 4 Year/s
Job Location
Pune
Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Skill Set
Technical Support, IT Helpdesk/ Service Desk, Functional/ Technical Troubleshooting
Company Profile
Allscripts (NASDAQ: MDRX) is a leader in healthcare information technology solutions that advance clinical, financial and operational results. Our innovative solutions connect people, places and data across an Open, Connected Community of Health. Connectivity empowers caregivers to make better decisions and deliver better care for healthier populations.
