|
Job Profile
|
We seek applicants for Technical Support Associate position in our Pune, India office. Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. This position serves on the local IT team supporting 1,100 users in our two India offices. The position will support local users, as well as remotely supporting other users in India, China, Japan and possibly other global offices.
Qualifications:
BS/ BE with record of high academic achievement
A+ certification or Microsoft Certified Systems Administrator
Eagerness to contribute in a team-oriented environment
Ability to work methodically and analytically in a quantitative problem-solving environment
Excellent leadership, communication and organizational skills
Strong customer service skills
Willingness and ability to travel as needed (both within India and internationally) for projects
Candidates must possess work authorization in India
Responsibilities:
Configure computer hardware and software, as well as troubleshoot related problems.
Experience with Microsoft Active Directory, Wireless Networking (client side), MS Teams Telephony
IOS, Samsung MDM configuration support
Knowledge and experience with PC desktop support functions relative to domain connectivity.
Installation and configuration of OS and business application software (i.e. MS Windows 10 / Office 365, Outlook, Internet Explorer, DLP, Backup tools, etc
Technical Support tools/ Imaging: VNC, VPN / SCCM
MacBook configuration, support.
Proficiency in VC/ AV hardware configuration, troubleshooting and maintenance of board meeting rooms.
Web conferencing applications support zoom, skype, WebEx, MS Teams
Experience in troubleshooting various forms of software problems (e.g. operating system and application programs)
Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management;
IT projects as assigned.
|
|
Company Profile
|
ZS is the place where ambitions are welcomed and where passion changes lives. As a management consulting and technology firm focused on transforming healthcare and beyond, we invite you to grow with our global team of bright minds. At ZS, we believe that making an impact demands a different approach; and that s why here your ideas elevate actions, and here you ll have the freedom to define your own path and pursue cutting-edge work. Join us and work side-by-side with like-minded people who rise in care of humanity s greatest challenges to define what s next.
ZS is a management consulting and technology firm focused on transforming global healthcare and beyond. We leverage our leading-edge analytics, plus the power of data, science and products to help our clients make more intelligent decisions, deliver innovative solutions and improve outcomes for all. Founded in 1983, ZS has more than 12,000 employees in 35 offices worldwide.
|
