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Job Profile
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Candidate should have at least 4+ years of technical experience within the industry and/or proven customer support experience Globally, preferably within Financial Institutes (Trading environments). Must have good working knowledge of: Windows Operating Systems, TCP/IP, Linux, Wireshark, EMC, MySQL and MS SQL Server Databases. Experience with Advanced Solutions Recording/ Telephony Integrations.
Network Principles 7 Layer OSI Model, TCP, UDP . Network Devices NICs, Switches, Routers, MPLS Troubleshooting Sniffers and various other Network Testing and Analysis tools
Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Cisco, Genesys, Nortel, Aspect, Alcatel etc. VoIP Experience Avaya, Cisco, Nortel
Windows Server Configuration IIS, Microsoft Security Active Directory, Security Policies, Hardening, Encryption
Other Required Skills:
Excellent verbal and written communication skills
Good communication and presentation.
Strong troubleshooting and problem-solving skills
Ability to prioritize and execute tasks in a high-pressure environment
Self-motivated and directed, with keen attention to details
Team Player - ability to work well in a team-oriented, collaborative environment
Can handle stressful situations well.
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