GENPACT India Private Limited is hiring Technical Support (Virtual Interview)
Job Profile
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:
Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and advance product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Minimum qualifications: Graduate (Any Field) Must be fluent in English & Hindi Shifts: Flexible to work in any shifts (24*7)
Preferred Qualifications:
Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift)
Virtual Interview Date/ Time- 5th September 2022, 11.00 AM - 2.00 PM
Zoom Link- https://genpact.zoom.us/j/93448579852
Contact Person- Supriya
Note: Please carry the soft copy of Aadhar card and Pay slips if any.
Work Experience
0 - 5 Year/s
Job Location
Hyderabad
Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Skill Set
Technical Support, Chat Support, Customer Support, Customer Service
Company Profile
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes an approach we call Lean DigitalSM.
We deliver value to our clients in two ways through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients operations. Our approach is continually refined in one of the world s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.
