Allscripts India Private Limited is hiring Technical Support Consultant
Job Profile
Candidate must have good working knowledge of SQL (reading/ writing queries, troubleshooting) Should have basic knowledge of Windows Server & Networking
Required Experience: 3 - 5 years of work experience in a support setting Shift: U.S. daytime hours with shift allowance
Must Haves:
Collaboration Skills - Must work well in a team setting, across global time zones. Must be willing to learn from and share information with others on the team. Excellent written, communication, and time-management skills. Works well with others. Troubleshooting Skills - Able to analyze complex issues independently; problem solving ability is a must. Basic understanding of SQL (reading/writing queries, troubleshooting data issues) Application and Windows Server support experience
Preferred Skills:
Support experience with healthcare solutions and/or integrations Electronic Health Records (EHR) Ambulatory, Emergency, Acute, Post-Acute, etc..
Job Responsibility-
Interact with customers to help troubleshoot and resolve highly complex product problems or issues. Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/ enhancements. Track and document inbound support requests and ensure proper notation of customer problems or issues. Stay abreast of current technology in products, design changes, and new products offered.
Work Experience
3 - 5 Year/s
Job Location
Pune
Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS
Skill Set
Technical Support, SQL (Reading/ Writing queries, Troubleshooting), Windows Server & Networking
Company Profile
Allscripts (NASDAQ: MDRX) is a leader in healthcare information technology solutions that advance clinical, financial and operational results. Our innovative solutions connect people, places and data across an Open, Connected Community of Health. Connectivity empowers caregivers to make better decisions and deliver better care for healthier populations.
