BMC Software India Private Limited is hiring Technical Support Analyst
Job Profile
Candidate must have a Bachelor`s Degree or equivalent with a minimum of 2 years of professional experience OR advanced degree with no previous professional experience required.
KNOWLEDGE, SKILLS, AND ABILITIES:
Uses working knowledge of discipline to complete tasks of moderate complexity Applies judgement within defined procedures to determine appropriate next steps Generally, works independently within defined outcomes and timeframes Receives general guidance on routine, established tasks, and more detailed guidance on new projects or programs
Job Responsibility-
Works directly with customers via phone, email, and chat sessions to enhance satisfaction and improve use of products Responds to customer inquiries regarding products, features, and compatibility Delivers solutions and implements workarounds by using technical knowledge to troubleshoot and diagnose software issues May suggest configuration changes to improve product performance and meet customer needs Analyzes, researches, and documents issues and adds resolution to knowledge base as input into product development and enhancement cycles May publish knowledge articles for customers to reference in lieu of logging a help ticket Issues that are very complex, technical, and require additional debugging are escalated to the product development team
Work Experience
2 - 7 Year/s
Job Location
Pune
Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS
Skill Set
Technical Support, Service Management, Debugging, Troubleshooting
Company Profile
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead. Run and Reinvent Your Business to Become an Autonomous Digital Enterprise with BMC
