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  Alepo Technologies Private Limited is hiring Technical Support Engineer



Job Profile



Roles & Responsibilities:

Attend customer issues through telephone/chat/email/support portal.
Assign severity and priority to tasks/tickets
Clearly explain verbally and in writing, solutions to problems reported Customers on skype or Alepo's support portal
Create a support portal ticket on behalf of Customers for issues raised by chat or on skype
Identify business impact of the issues reported and escalate as per the escalation process whenever needed
Configure Alepo products as per business requirement in a local lab, staging and production systems
Create Incident report and share it with customers as per the support process
Restore service within defined SLA

Monitor health status of servers through monitoring tools like ICINGA, CACTI, MRTG, collected etc.
Write scripts to automate process / procedures
Write RCA, MOM, UAT, SOP and Incident report documents to stake holders as per support process
Participate in drum beat calls
Handle '3rd party integration' L1 issue independently
Communicate and resolve '3rd party integration' issues with the help of vendor
Involves working in shifts

Knowledge Areas:

Preferably worked on RADIUS, DIAMETER, SIP, Camel protocol
Having knowledge on PCRF, OCS, CRM, Gx, Gy Interface
Understanding of Support Processes, (SLA's , incident, Problem and Change Management)
Knowledge on Linux Commands, Scripting, SQL Queries. Handled Oracle or MYSQL Databases.
Worked on Monitoring Tools like Nagios or any other.
Added advantage if having knowledge of Cloud or any other DevOps Tools

If you are interested in this opportunity then kindly share your CV on smita.singh@alepo.com
 




Work Experience

1 - 4 Year/s

Job Location

Pune, Mumbai

Qualification

B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Radius, Linux, Technical Support, MySQL, SIP, Camel, Diameter



Company Profile


Alepo Technologies Inc. is a multi-national company that develops and promotes service over internet enabling platforms for Broadband, Dialup and Wireless ISP/VoIP providers. With a product in deployment since 1997, Alepo is a leading provider of enabling infrastructure for telecommunications service providers. Alepo provides IT systems and IT consulting services for telecommunication companies, enabling them to compete efficiently and realize next generation services opportunities.

Alepo's products are deployed in six continents spanning services such as ADSL, MetroE, FTTH, Municipal WiFi, WiMAX, VoIP (retail and wholesale), and Triple and Quadruple play for customers such as France Telecom, Digicel, Turkcell, and Charter Communications. They are built according to the design principles of compliance to standards, automation, flexibility, scalability, and feature-richness, and the company has partnered with leading manufacturers of telecommunications equipment to ensure improved interoperability and smooth customer experience for its users.




Address


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Tel/ Mobile

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E-mail Address


smita.singh@alepo.com  

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