SISA Infotech is hiring Technical Support Engineer
Candidate should have Bachelor of Engineering (BE) Computer Science (CS) / Information Science (IS), Bachelor in Computer Application (BCA), Masters in Computer Application(MCA), Masters of Technology (M.Tech), Masters in Computer science and Information Science, Masters in Forensic analysis / Cybersecurity
Certifications: Cisco Certified Network Associate (CCNA) etc. Windows/ Linux Administration
Skill Sets: Preferred Skills
Proven work experience as a Technical Support Engineer, Operation/ System Admin. Hands-on experience with Windows, Linux, and Data Networking, VPN. Good understanding of database, security products (Firewall, IDS/IPS, AV) and other tech products. Ability to diagnose and troubleshoot technical issues. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal. ELK stack, any SIEM product knowledge is a plus.
Excellent verbal and email Communication Skills. Strong interpersonal and presentation skills. Ability to handle difficult situations effectively. Ability to analyze and solve complex issues. Able to prioritize and execute tasks in a high-pressure environment. Keen attention to detail. Experience working in a team-oriented, collaborative environment. Flexible and multi-tasking ability, coordinating work effort over numerous projects.
Installing, configuring, maintain servers and networks; upgrade software, manage virtual servers, and integrate automation processes. Overseeing system performance and troubleshooting issues. Ensure security through access controls, backups and firewalls. Performing account setup; Sustaining network integrity, server deployment, and security. Monitoring and maintaining network servers such as file servers, VPN gateways, intrusion detection systems and escalations accordingly. Responsible for driving the ticket system and for closing the ticket. Responsible for granting the client IP to connect to the product account. 24/7 operations team, as any cluster can request the support.
2 - 4 Year/s
B.Sc, BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA
Technical Support, Automation, Networking, Linux/ VPN, Information Security
SISA is a payment security specialist firm having presence in 30 countries. Started in 2003, SISA provides payment security assurance services, training and products to over 1,000 customers across the globe. We are a QSAC for the PCI SSC since 2007 and over the years we have built our expertise in Payments security space. We are an authorized assessor for various Payments standards and are listed as a PCI QSA, PCI ASV, PA-QSA, P2PE-QSA, PCI PFI and VISA Approved PCI PIN Security Assessor.
SISA is a pioneer in Synergistic Security which combines Consulting, Training and Products in our endeavor to create a secure payments infrastructure for our customers. Synergistic security model helps organizations to enhance their security posture at an optimum cost. Our customer base is spread across various domains including banks, ITES, insurance, e-commerce, payment service providers, airlines, telecommunications and retail industries. Payments Security Specialists.