Veritas Technologies LLC is hiring Technical Support Engineer
Job Profile
What you will be doing:
Dealing with Enterprise level customer support issues primarily over the telephone on a daily basis. Working as part of a global support team during EMEA hours, in coordination with support centres in other geographic locations operating 24x7 support. Documentation of case progress and communications to a high standard using a call tracking system. Providing customer feedback on their issues as they are progressed with clear expectation setting. Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues Weekend work on a rotation basis, for which days in lieu/remuneration is offered, after a significant period of training and development (6 months). Recreating problems in house and providing evidence where bug fixes are required.
What Skills, experience and education you need as a team member to succeed:
Willing to work as part of a professional support team to provide solutions to customer issues/ problems. Able to maintain professionalism while under pressure. The candidate needs to be someone who values teamwork and can contribute to the entire group who is a self starter and self motivated. Someone who wishes to continue to develop their skill set in a proactive environment. Being a team player and understanding the customer s needs ensures continued success of the support centre and individuals who demonstrate these skills are very welcome.
Veritas Technologies is a leader in multi-cloud data management. Over 80,000 customers including 87% of the Fortune Global 500rely on us to help ensure the protection, recoverability and compliance of their data. Veritas has a reputation for reliability at scale, which delivers the resilience its customers need against the disruptions threatened by cyberattacks, like ransomware.
