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  Hermes i Tickets Private Limited is hiring Technical Support Engineer



Job Profile



Candidate should have good knowledge in creating Procedure, Triggers, Packages, Functions, Views, Jobs.
Good Knowledge in Database design and Performance Tuning.
Must have strong Oracle 11g/12C Development experience.
Should be expertise in writing complex queries.

Required Skill Set-

.Net Framework
IIS
Windows OS
Oracle PLSQL 11g/ 12C

Job Responsibilities-

Taking ownership of customer issues reported and seeing problems through to resolution
Troubleshooting, diagnosing and Identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
To Manage daily Server & Application logs Backups
Troubleshooting hosted applications issues
Resolve Technical Issues of Projects.

Log monitoring, identification of issues from logs and escalate to Development team
Provide prompt and accurate feedback to customers
Prepare accurate and timely reports
To provide root cause analysis for issues, application failure & etc
To coach junior level Technical Support Reps.

 




Work Experience

1 - 3 Year/s

Job Location

Chennai

Qualification

B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Application Support, Customer Support, Technical Support, Production Support



Company Profile


GI Technology is subsidiary of Wirecard India. GI Technology is the issuer of iCASH, India's leading prepaid payment instrument (PPI) further to a license granted to GIT by the Reserve Bank of India (RBI)




Address


3RD FLOOR, CAMPUS 3B, UNIT NO 301,302,, RMZ MILLENIA BUSINESS PARK 2, PERUNGUDI,, KANDANCHAVDI, CHENNAI - 600 096

Tel/ Mobile

66816125


E-mail Address


Geetha.v@hermes-it.in  

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