Lepide Software Private Limited is hiring Technical Support Engineer
We are looking for an experienced, Technical Support/ Presales Engineer to join our fast-growing global business. They must be an excellent communicator and ensure they can easily build rapport with clients and work well under pressure. We expect the right candidate to be well educated and have specific experience in a senior IT support role. Ideally, they will have experience of auditing, monitoring or security technologies within a windows environment. Above all they must be eager to learn, be highly organized and be able to manage their time effectively in a fast paced, fast growing company.
Candidate should be B. Tech or MCA in relevant area having 3+ years software customer service and support experience with 3+ years of performing administrative tasks in Windows based infrastructures including Active Directory, Exchange, SharePoint, SQL Server, Office 365 and Cloud platforms (Essential)
Microsoft Certification is a plus PowerShell scripting knowledge preferred Excellent interpersonal and verbal English communication, written and presentation skills Experience of delivering product presentations to clients in a pre-sales context Experience in having worked in a high risk / secure environment preferable Must have experience of working directly with end user clients >500 employees
Ability to work independently and as part of a team Highly motivated, can do' attitude, can work under pressure Experience with SIEM / Auditing / Compliance related technologies Understanding of IT and the business needs of technology Any experience having worked in a sales role would be useful Any customer service experience would be useful
Design, plan and implement our award-winning Data Security Platform in Enterprise Environments Work closely with Team Leads to meet SLA and customer requirements Creation of technical documents and articles for team and customer use Delivering technical demonstrations to the customers across the globe Ensuring that the customer expectations are met within the committed timeframes
Email your updated CV/ Resume and cover letter to firstname.lastname@example.org
3 - 8 Year/s
Technical Support, Software Support, Sharepoint, Active Directory
Lepide is a global IT security organization, leading the data-centric audit and protection (DCAP) market with the award-winning Data Security Platform, LepideAuditor. Our mission is to change the way most organizations protect their unstructured data. By putting data at the center of their IT security strategy, they can ensure they are tackling data security at the source of the problem. We help organizations by providing enterprise level insight into data and the surrounding systems, whether on-premise or in the cloud.