Diebold Nixdorf (India) Private Limited is hiring Technical Support Associate
Job Profile
Candidate should be Any Graduate with minimum of 6 months to 2 years of experience in a service business or analyst function. Must have excellent Written and oral communication skills. Self-motivated individual with strong analytical and problem solving skills. Must be proficient in troubleshooting.
Understand technical concepts, and deliver positive results for customers Possess comprehensive knowledge about the hardware as well as software to come up with solutions for the troubleshooting problems. Remote service experience usage of remote tools to analyze and resolve tickets. Anticipate customer needs and effectively addressing concerns related to their issue or resolution
Flexible to work in rotational shifts (24/7 Decision making capabilities Ability to work independently with little supervision. Quick Learner Team Player Ability to work under pressure
Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is always onits a digital era that requires us to orchestrate touch points in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds.
