Helpshift: In-App Mobile-First Customer Service is hiring Technical Support Engineer
Job Profile
Candidate should have Bachelor`s Degree in Computer Science, or technical and professional equivalent experience in providing Enterprise B2B Tier 1 technical support or engineering operations. Knowledge of REST APIs and scripting in Ruby or Python. Experienced at juggling tasks and prioritising across multiple tasks independently using your own well-honed time management skills and prioritisation methods.
Professional business writing skills to answer all customer questions with precise, detailed information and, when in doubt, prompt escalation for verification. Process follower and optimiser who proactively volunteers improvements when they ll be feasible and impactful.
Helpshift delivers scalable mobile customer care. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots. Mobile development teams can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface.
