iOPEX Technologies Private Limited is hiring Technical Support Engineer
We are looking for candidates experienced in providing voice support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.
Roles & Responsibilities-
Handle customer issues via phone for a technology product Troubleshoot technical issues pertaining to products in WiFi surveillance cameras Provide active updates to the customer until the issue has been resolved Triage issues to Level-2 and Customer Care team in other global locations Accurately document cases in-line with process requirements
Interested candidates can share your resume to firstname.lastname@example.org
1 - 5 Year/s
B.Sc, BCA/BCS, B.E./B.Tech
Technical Support, Voice Process, Inbound Process, US Shift
iOPEX is a new-generation Digital services provider offering optimized Digital Engineering, Operations and Studio services. We are process innovators focused on extracting the best out of the investments you have already made. At iOPEX, we help you realize that golden ratio where your technology and business are in complete synergy, making your company greater than the sum of its parts. Founded in 2009, the demand for our specialized optimization services has helped us grow 60% YoY.
We don't believe in a "one size fits all" policy and have seen the difference that a tailor-made offering can bring to businesses. Exactly why we love building custom solutions for all our clients. We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new age business. Our suite of tools are high on performance but low on costs, and put your existing infrastructure to judicious use. Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA bring to you a partner who is easy to work with, and who delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients, and many more, each being 100% reference-able.