Wipro Technologies Limited is hiring Technical Support/ Service Desk Analyst
Job Profile
Qualification Any graduate (2021/22 pass outs) with 0 to 2 years of experience in Technical Support, OS (Windows/ MAC), MS applications (O365), Servers, VPN, Active Directory, Networking, etc.
Shifts Rotational shifts Job Location Pune, India English : Full professional proficiency mandatory
Role & Responsibilities-
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro s Service Desk objectives
Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment
Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.
Interview Date/ Time- 12th August 2022, 9.30 AM - 5.30 PM
Venue Details- Wipro Technologies Limited Plot No.31 MIDC, Pune Infotech Park, Phase-2 Hinjewadi, Pune - 411 057.
Contact - Payal Shinde (8208841496)
Work Experience
0 - 2 Year/s
Job Location
Pune
Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS
Skill Set
OS (Windows/ MAC), MS applications (O365), Servers, VPN, Active Directory, Networking
Company Profile
Wipro Limited (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies Centers of Excellence enable us to harness the latest technology for delivering business capability to our clients.
Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to differentiate at the front and standardize at the core through technology interventions.
Address
Wipro Technologies Limited,
Plot No.31 MIDC, Pune Infotech Park,
Phase-2 Hinjewadi, Pune - 411 057.
