NetApp: Data Management Solutions is hiring Technical Support Engineer
Job Profile
Candidate must have a Bachelor/ Masters of Science Degree in Computer Science, Electrical, Electronic Engineering or related field, or equivalent work experience; and up to 2 years of experience in a relevant technical support role. Freshers are welcome to apply.
Good written and verbal communication skills in English. Good interpersonal communication and customer service skills. Ability to work under pressure Ability to manage multiple work streams Strong aptitude for learning new technologies Understanding how to utilize them in a customer facing environment. Analytical approach to problem solving. Good understanding of two or more following technologies
Job Responsibilities-
As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp product line. Support incidents can range from various hardware and/or software issues with multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the worlds biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
