TransPerfect Solutions India Private Limited is hiring Service Desk Analyst/ Technical Support
Job Profile
Candidate must have Strong written communication and analytical skills Demonstrated proficiency in typing and grammar Knowledge about the web applications and browsers Proper phone etiquette with ability to speak and write clearly and accurately Knowledge of customer service principles and practices Willingness to co-operate with others and work to the greater good Should have effective listening skills with Multi-tasking capabilities
Roles and Responsibilities-
Deliver service and support to end-users using and online helpdesk ticketing system Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Gather customers information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve issues related to application use case and software issues involving internet connectivity, email clients, browsers and more Research required information using available resources Follow standard processes and procedures Identify and escalate priority issues per Client specifications Escalate problems to appropriate resource
Accurately process and record the transactions on the helpdesk ticket Offer alternative solutions where appropriate with the objective of retaining customers and clients business Organize ideas and communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers where necessary Stay current with system information, changes and updates Analyse the client tickets received and provide relevant solutions Complete all other tasks that are deemed appropriate for your role and assigned by your manager/ supervisor
Interested candidates can share their resume on dsoni@transperfect.com
Work Experience
0 - 3 Year/s
Job Location
Pune
Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Skill Set
Technical Support, Ticketing, Service Desk, Customer Support, Troubleshooting
Company Profile
TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent nearly three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.
TransPerfect is the world`s largest provider of language services and related technologies! The world`s best businesses know that potential customers can be anywhere. TransPerfect helps our clients to be everywhere. With global headquarters in New York and offices in 104 cities across six continents.
Address
Seventh and Eighth Floor, Unit No 7A to 7D, and Unit No 8B and 8C, Westend Icon, S.No 169/1 CTS No 2495, Village Aundh Taluka Haveli, Pune
