The Technical Support Engineer is responsible for providing daily technical support to Kintent customers, helping them solve their technical and compliance issues. You will work closely with the sales, Customer Success, Engineering and Product teams to deliver exceptional support to our customers.
Candidate should have a four-year degree with a major in Computer Science, Engineering or similar technical degree with at least 2 years of experience working in a customer support role. Demonstrated customer support technical skills and experience. A passion for serving the customer and helping them be successful with Kintent products. Strong problem solving capabilities in a Software-as-a-Service (SaaS) application environment. You love being the first line of support and troubleshooting issues.
Demonstrated ability to investigate and troubleshoot product issues by reproducing the problem, examining application logs, and reviewing debug messages and stack traces. Demonstrated capabilities using the Chrome Browser Development Toolset when appropriate to solve specific problems. You have a strong command of the English language with excellent written skills and very good verbal communication skills. You are a quick learner and inquisitive about new products and features with the desire to ramp up your troubleshooting skills with new releases. You are independent but you are also willing to reach out to your manager and other Kintent employees when you need assistance.
Work Location: This role will be located in Pune, India and is a remote, work from home position.
Work Experience
0 - 3 Year/s
Job Location
Pune, Across India
Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Skill Set
Technical Support, Compliance, Data Security, Issue Resolution, Customer Support
Company Profile
Kintent is on a mission to make it effortless to earn trust in every business relationship. We believe that if your customers trust you, they will do more with you. Our first trust use case is focused on data security and privacy compliance. Kintent s Trust Management Platform democratizes every company s ability to quickly and cost-effectively adopt formal security and privacy programs, measure the accuracy of the program against compliance standards, and confidently share their program with enterprise customers by using AI to answer security questionnaires.
