LoginRadius Inc. is hiring Technical Support Engineer
Job Profile
Candidate should be B.Tech/ BCA or equivalent (CS/ IT Only) with proven working experience in enterprise technical support, IT support or as a technical engineer. Must have strong problem-solving skills
Excellent written and verbal communication skills Should have excellent client-facing skills Willing to work in night shift and weekend
Job Responsibilities-
Take ownership of customer issues reported and see problems through to resolution. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Document knowledge in the form of knowledge base tech notes and articles.
Work Experience
1 - 4 Year/s
Job Location
Hyderabad, Jaipur
Qualification
B.E./B.Tech, B.Sc, BCA/BCS
Skill Set
Technical support, Troubleshooting, IT Support
Company Profile
LoginRadius was established in 2012 with the mission to simplify the way in which businesses can effectively connect with their customers while ensuring data security and privacy. We have grown exponentially from a small startup to a multi-faceted, industry-leading customer identity and access management platform that is trusted by over 3,000 businesses worldwide. LoginRadius is headquartered in Vancouver, Canada and is a global company with clients in over 100 countries and offices in United States, United Kingdom, Australia and India. In India it has its presence in Jaipur and Hyderabad.
LoginRadius is at an exciting moment in its trajectory. We’ve built a world-class software platform that manages millions of customer identities for many Fortune 500 companies. We’ve got unique competitive positioning for a $20 billion market opportunity. Microsoft is a key technology partner and investor. Last year we closed $17 million of Series A funding. Now we are scaling up and hiring in all departments, looking to double our numbers in the next 12 months. Our focus is on experimenting and figuring out the growth drivers in our roadmap to achieve our vision: securing the identity of every person on the internet.
