Skooltree Technologies is hiring Technical Support Associate
Job Profile
Candidate should have Degree in Computer Science or Information Technology. Certification in Microsoft, Linux, or Cisco is advantageous. Experience in tech support, desktop support, or a similar role. Proficiency in Windows/ Linux/ Mac OS. Experience with remote desktop applications and help desk software. Attention to detail and good problem-solving skills.
Job Responsibility-
Give online training to client on a remote session and handle all tech-related issues Identify hardware and software solutions. Troubleshoot technical issues. Diagnose and repair faults. Resolve network issues. Install and configure hardware and software. Speak to customers to quickly get to the root of their problem. Provide timely and accurate customer feedback.
Talk customers through a series of actions to resolve a problem. Follow-up with clients to ensure the problem is resolved. Support the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting electrical safety checks on equipment.
Work Experience
1 - 6 Year/s
Job Location
Kolkata
Qualification
B.E./B.Tech, B.Sc, BCA/BCS
Skill Set
Technical Support, IT Helpdesk/ Service Desk, Customer Support
Company Profile
SkoolTree is your personal education manager. Adding a little vintage to your education, we bring to you a basket full of products. Use our website because we sure will provide you with an ultimate dose of stalwarts. Make the journey from home to school simple and the stay there easy. We provide you with a one-stop solution. Being the missing piece in your child's education jigsaw puzzle, we are here to whisk away your worries.
