Skooltree Technologies is hiring Technical Support Associate
Candidate should have Degree in Computer Science or Information Technology. Certification in Microsoft, Linux, or Cisco is advantageous. Experience in tech support, desktop support, or a similar role. Proficiency in Windows/ Linux/ Mac OS. Experience with remote desktop applications and help desk software. Attention to detail and good problem-solving skills.
Give online training to client on a remote session and handle all tech-related issues Identify hardware and software solutions. Troubleshoot technical issues. Diagnose and repair faults. Resolve network issues. Install and configure hardware and software. Speak to customers to quickly get to the root of their problem. Provide timely and accurate customer feedback.
Talk customers through a series of actions to resolve a problem. Follow-up with clients to ensure the problem is resolved. Support the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting electrical safety checks on equipment.
1 - 6 Year/s
B.E./B.Tech, B.Sc, BCA/BCS
Technical Support, IT Helpdesk/ Service Desk, Customer Support
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