Blitzpath Innovations is hiring IT Technical Support Engineer
Responsible for providing online remote diagnostic technical support of desktops, laptops, peripherals (e.g., printers, scanners, etc.), wi-fi and software.
Location: Flexible ( Any location -Uninterrupted internet, data on Personal Computer) Timing: Flexible (Open to work any specific hours in 24X7 window) Terms of work: Contract for task/assignment (freelance work)
Provide technical support for customers on usage of various computer products and its operating systems, associated common software Assist customers by diagnosing problems on hardware problems and providing resolutions for technical and service issues. Guide customers about possible solutions and options available to resolve software and applications issues including Windows, MS Office, Ubuntu etc. Follow standardised policies and procedures prescribed and updated by Blitzpath. Provide right solution and demonstrate behaviour to help the customer not only on a specific query but solution at large. Respect service level agreements in mutually agreed upon schedules. Responsible for customer satisfaction through effective handling of customer problems and resolution with reduced customer effort, faster response. Smartly and efficiently handle platform designed to solve customer queries.
Graduate and above - Technical education in computer, operating systems and its usage. Flawless English communication - English writing skills, correspondence and conversation on a chat-like-platform. Excellent soft skills will help in handling customers in distress. Ability to deal professionally with irate customers. Ability to create videos for a quick demonstration on a technical problem resolution commonly faced in PC usage. Must have experience of 1-5 years as frontline or L1 to support customers on technical questions or problems related to PC break-fix, hardware and software issues, including peripherals such as printers, routers etc. Microsoft certified resources will have better chances of success. A+ certified resources will be set up a great success with our customers. Should be willing to take assignments in a 24 x7 work environment.
Seamless network connectivity - Broadband, 4G+ data connectivity on a PC or smart phone. Personal Computer (PC) needs to have all popular browsers, google search capabilities and all smart applications to make this efficient. Ability to join video calls from a professional environment for interview, training and communication purpose. Ability to accept online payments such as Bank Account Online Transfer, PayTM, GooglePay etc. (KYC completed) Govt issued atleast two identity cards with photo and address proofs.
3 - 8 Year/s
Bangalore, Mumbai, Kolkata
B.Sc, BCA/BCS, B.E./B.Tech
Technical Suppor, IT Helpdesk, Printer Support, Laptop Support, Windows Support, Hardware Support
Blitzpath provides the technology, services and platform that help transforms the business for our clients, customers and end-users. We are a young and dynamic organization which is evolving with its customer's requirements in the technology space.
Blitzpath has been providing services in the domain of Technology Consulting, Commercial Contract Management and Crowdsourcing. In addition to this, various research and innovation programs are continuous endeavors to develop platforms that drive efficiency and business process automation for our clients. We offer all advantages of a lean and agile organization which can dynamically customize solutions based on customer requirements. Flexibility in solution development and complete ownership from development to support makes it a great packaging for our clients.
We are a start-up organization who believe in adding value by leveraging immense strength offered by talent outside corporate setup. We use unorthodox however efficient methods of services aggregation using IT-enabled channels. Blitzpath believes that people who are involved in building and developing technology need to first adopt technology for making their lives balanced, convenient and family friendly. Our development and service delivery platforms offer a framework which help our resources to work from home, use flexible timings and decide their own service level thresholds.