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  Orcapod Consulting Services Pvt. Limited is hiring Service Desk Engineer/ Technical Support



Job Profile



The position is open with one of our leading Client for Service Desk Engineer / Technical Support

ESSENTIAL SKILLS/ PERSONALITY TRAITS:

Excellent written and verbal communications skills (English)
Excellent Troubleshooting skills, search skills, ability to approach problems logically
Tier 1 Production Application trouble shooting skills Windows, Networking etc
Willing to work in 24X5 environment
Excellent Customer service skills
Customer service orientation and ability to work in a team
Good interpersonal and communication skills

Excellent Soft skill, Communications skills (Voice & Email) to handle customers across the globe
Good typing skills
Sales Force Certification preferred
Ensure on meeting daily KPIs
Receiving and making end user calls
Provide first level resolutions
Ticket creation/Categorization / Prioritization
Ticket escalation to respective Support Group
Incident resolution and recovery

Job Location- Hinjewadi
Shift- Rotational shift ( Transportation Available)
Bonds- 2 Years

Please go through the details and share me your interest for the same along with your CV and these details on orcapod.shwetaGupta@gmail.com

Current CTC (Fixed + Variable)
Expected CTC
Notice Period
 




Work Experience

0 - 4 Year/s

Job Location

Pune

Qualification

B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

IT Service Desk/ Technical Support, Application Support, Trouble shooting



Company Profile


Orcapod is a leading Consulting & Technology Staffing Company, providing broad range of services and solutions in Business & IT Consulting, Workforce Solutions and Operational Improvement. We enable our clients to outperform the competition and stay ahead of the innovation curve. Orcapod Consulting works with Global and Indian companies providing assistance in their critical IT & Business improvement initiatives. We work with our clients to improve their business operations by combining its expertise in the areas of Business & IT Consulting, Outsourcing, Operations Transformation and Services Optimization. Our experienced consulting workforce complements the CIO organisation and helps it deliver more within its budgets & demanding schedules.

Our Technology Staffing Services offer Talent-On-Demand Solutions to solve Human Capital needs of our clients, helping them meet their business and strategic objectives. Our integrated approach towards Talent Supply Chain Management [TSCM] includes Solutions like Conventional Staffing, Rebadging, Employee Lifecycle Management, Master Vendor Program, Hire Train & Deploy and Build Operate & Transfer. Our Consulting Lineage help us to attract and retain high performing workforce, that works as effective extension to our client’s team. We are strategically supporting our clients in Industries such as IT Services, Telecom, Healthcare, ecommerce, Engineering Design, BFSI, Semiconductor & Embedded Space .




Address


Not Provided

Tel/ Mobile

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E-mail Address


orcapod.shwetaGupta@gmail.com  

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