Tech Mahindra Limited is hiring Technical Support - Voice Process
Job Profile
Candidate should be Any Technical Graduate can apply. (B.Tech | B.E. | B.Sc (IT) | BCA - MCA | M.Tech | B.Sc (Computers) | B.Com (Computers). Any Undergraduate with Technical Experience of minimum 6 Months can apply. Must have excellent communication skills in Spoken English
Basic Technical Knowledge - Networking/ Troubleshooting Skills. Any Undergraduate fresher can also apply. But ensure you are not pursuing any regular courses. Must be comfortable with Any shifts Must be comfortable with Work from Office.
Key Responsibilities-
Voice Support & technical Support to ensure closure as per given SLA. Follow-up/ update ticket for every call to ensure timely closure. Call ownership, drive to resolution and communication with customer. Call Closure and customer satisfaction survey. Telephonic support to End Users.
Tech Mahindra is an Indian multinational technology company that provides Information Technology (IT) and Business Process Outsourcing (BPO) services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.