Blitzpath Innovations Private Limited is hiring Technical Support (Work from Home)
Job Profile
Candidate should be Graduate and above - Technical education in computer, operating systems and its usage. Must have experience of 1 to 5 years as frontline or L1 to support customers on technical questions or problems related to PC break-fix, hardware and software issues, including peripherals such as printers, routers etc. Should be willing to take assignments in a 24 x7 work environment.
Flawless English communication - English writing skills, correspondence and conversation on a chat-like-platform. Excellent soft skills will help in handling customers in distress. Ability to deal professionally with irate customers. Ability to create videos for a quick demonstration on a technical problem resolution commonly faced in PC usage. Microsoft certified resources will have better chances of success. A+ certified resources will be set up a great success with our customers.
Job Location: Flexible (Any location -Uninterrupted internet, data on Personal Computer) Timing: Flexible (Open to work any specific hours in 24X7 window) Terms of work: Contract for task/ Assignment (freelance work)
Requirements-
Seamless network connectivity - Broadband, 4G+ data connectivity on a PC or smart phone. Personal Computer (PC) needs to have all popular browsers, google search capabilities and all smart applications to make this efficient. Ability to join video calls from a professional environment for interview, training and communication purpose. Ability to accept online payments such as Bank Account Online Transfer, PayTM, GooglePay etc. (KYC completed) Govt issued atleast two identity cards with photo and address proofs.
Work Experience
1 - 5 Year/s
Job Location
Across India
Qualification
B.E./B.Tech, M.Tech, MCA/PGDCA, B.Sc, BCA/BCS
Skill Set
Technical Support, IT Helpdesk/ Service Desk, Customer Support
Company Profile
Blitzpath provides the technology, services, and platform that help transform the business for our clients, customers and end-users. We are a young and dynamic organization that is evolving with its customer`s requirements in the technology space. Blitzpath has been providing services in the domain of Technology Consulting, Commercial Contract Management and crowd-sourcing. In addition to this, various research and innovation programs are continuous endeavors to develop platforms that drive efficiency and business process automation for our clients. We offer all advantages of a lean and agile organization that can dynamically customize solutions based on customer requirements. Flexibility in solution development and complete ownership from development to support makes it a great packaging for our clients.
We are a start-up organization that believe in adding value by leveraging immense strength offered by talent outside corporate setup. We use unorthodox however efficient methods of services aggregation using IT-enabled channels. Blitzpath believes that people who are involved in building and developing technology need to first adopt technology for making their lives balanced, convenient and family friendly. Our development and service delivery platforms offer a framework which help our resources to work from home, use flexible timings and decide their own service level thresholds. Blitzpath believes that majority of talent in the technology industry can deliver significantly more by removing non-value add activities from their work-routine.
