Careernet Technologies Private Limited is hiring Technical Support Executive
Job Profile
Candidate should be BE/ B.Tech (Computer Science)/ BCA or MCA with minimum 1 years of experience in Service Desk/ Technical support process/ Cloud Computing Process. Must have excellent communication skills C1 equivalent proficiency
Displays excellent customer service skills and capabilities Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries. Maintain response and resolution speed as defined by SLOs Keep high customer satisfaction scores and follow quality standards in 90% of cases. Use existing knowledge base to provide a customer facing root cause assessment.
Ready to work in shifts 24/7 - mandatory
Perks and Benefits-
Work From Home - Currently 5 Days working/ Rotational off
Work Experience
1 - 6 Year/s
Job Location
Pune, Mumbai
Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS
Skill Set
Technical Support, Customer Service, Voice Process, Network Support, System Support
Company Profile
We are India s leading talent solutions provider. We are the trusted partner for you to shape your teams with holistic solutions at scale, and candidates to realise their dream careers. If you re a global employer starting in India, or an indigenous startup, or a large enterprise scaling up operations, your talent needs are at the heart of what we do. We always see to it that you find what you re searching for.
From finding the most passionate individual to looking for an entire team, we are adept at helping your organisation find the best talent. We help organisations discover markets, start business and scale up. And we have been doing it all since 1999.
