Mphasis Limited is hiring Technical Support Engineer
Job Profile
We, at Mphasis are hiring for an International Technical Support Voice Process.
Educational Qualification- Any Graduates can apply Experience- 06 to 1 year of Technical Support Voice Experience/ Telecom Must have good Communication written & verbal skills.
Ability and willingness to learn. Should be willing to take up challenges and go extra mile to perform work responsibilities. Must have great interpersonal skills and ability to perform under pressure. Courteous with strong customer service orientation.
Network Connectivity Windows OS Application Support Internet Browser
Software Installation Hardware Devices (Laptop/ Desktop/ Phone Systems) Ability to diagnose and resolve basic technical issues.
Understanding of ITIL Framework. Working knowledge of Incident Management and Request Management workflows. Hand on knowledge on any Remote Assistance Tools.
Role and Responsibility-
Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs.
Work Experience
0 - 1 Year/s
Job Location
Bangalore
Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Skill Set
Technical Support, LAN Configuration, VPN Configuration, Service Desk
Company Profile
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
