HCL Technologies Limited is hiring Technical Support Engineer
Job Profile
Candidate should have BS/ BA in Computer Science or a related field preferred, or equivalent technical certifications with experience working with Amazon Web Services (AWS), Google Compute, Microsoft Azure, Oracle Cloud, DataCenter. Should have experience administering the CloudHealth platform, Experience working with global team projects and operations. Current working knowledge of O.O. Programming/ Design.
Analytical thinking and problem-solving skills Strong written and oral communication and interpersonal skills Excellent organizational and time management skills with the ability to work in remote environments Proven ability to remotely troubleshoot and resolve customer software problems 5+ years of providing technical support for enterprise customers Finance and data analytics experience preferred A strong passion and interest in Public Cloud
Job Responsibilities-
Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets Identify, fix, and track platform issues that occur during daily operations Effectively communicate customer feedback and feature requirements to Engineering and Product Management Identify commonly asked questions and generate knowledge base articles based on this content. Stay current on all CloudHealth features, industry trends and relevant technology
Work Experience
4 - 7 Year/s
Job Location
Bangalore
Qualification
B.E./B.Tech, B.Sc, BCA/BCS
Skill Set
Technical Support, IT Helpdesk/ Service Desk, Customer Support
Company Profile
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 168,000+ Ideapreneurs across 50 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
