Shoptimize India Private Limited is hiring Technical Support Engineer
Shoptimize is looking for a customer focused and service-minded individual to join our Customer Solutions team. The primary responsibility of this role is to provide technical assistance to our Merchants to resolve issues pertaining to our eCommerce software platform.
The Technical Support Engineer will address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. In addition, the Incumbent will carry out projects as assigned and work cross-functionally with other departments in providing our customers with a world class support experience.
Intermediate to Extensive experience with programming scripting of various kinds. PHP, Node.js, Perl, Java and Python applications Understanding of web technologies; Apache, NGINX, Redis, Some experience with IaaS solutions, such as AWS, Microsoft Azure Ability to do the job in exquisite written and spoken English Deep understanding of complete, modern hosting stacks
Experience or familiarity with CDNs Knowledge of DNS Understanding of SSL certificates and encryption Ability to use Git
Knowledge of Magento eCommerce, or any other eCommerce Platforms Relational database skills, Familiarity with MySQL and database queries Familiarity with using a ticketing and tech support platforms such as Zendesk, Freshdesk and Salesforce Any level of software QA experience or exposure
Interested candidates can send send their resume to firstname.lastname@example.org
Shoptimize is an AI (Artifical Intelligence) powered brand e- commerce platform that provides the ideal end- to- end eCommerce solution that helps you grow online revenues from our own brand website. The platform includes:1. Creation of the online store2. Integration with payment gateways, logistics and backend systems3. Generating traffic to the online store and driving conversion to actual orders.