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Job Profile
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Candidate should have 2+ years of working knowledge and experience troubleshooting applications and platform faults in Enterprise environments. Must have exceptional verbal and written communication skills. Customer support experience at an enterprise level and corporate environment is desired.
Dealing with customer issues over the telephone on a daily basis using a call tracking system
Ensuring customer satisfaction by providing a professional service and swift resolution to all customer issues.
Understanding of support escalation matrices and leverage the same as required
Essential Hands on experience across the following core technologies:
Operating Systems - Microsoft Windows 2008/ 2008 R2/ 2012/ 2016
Expertise in Outlook Client - 2007, 2010, 2013 and Outlook Web Access ( OWA)
Web Server - IIS 6/7/8 and Knowledge of Microsoft Exchange 2007, 2010, 2013/2016
Basic knowledge of Advance Relational Database principles and methodologies (SQL)
Expertise in Enterprise Level Infrastructure Technology - Active Directory, DNS, DHCP, Networking
Basic Fundamentals of some of the following technologies : Office 365 Backup, Cloud archiving, Object storage, SaaS, eDiscovery, Cloud storage, Archiving, Search, Data governance, Public cloud, Continuous Data Protection, Backup, Software-defined Storage, Hybrid Cloud, WORM, Compliance, GDPR, Cloud Data Management, and Storage Transformation
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Company Profile
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Veritas Technologies LLC is an American international software company that was founded in 1983 as Tolerant Systems, renamed Veritas Software Corp. in 1989, merged with Symantec in 2005, and was bought out by a equity firm in 2016.
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