The Application Database Support team is the highest Technical level in NICE Global Services organization, and the only one interfacing with RD. Seeking for a service oriented professional with excellent communication skills and high sense of ownership.
Responsibilities:
Support direct Customer Support teams, Business Partners and Customers Globally to address Database related product issues and resolve high-level issues. Maintain quality and on-going internal and external communication throughout your analysis. Provide high level of support and minimize RD escalations. Prioritize daily missions/cases and mange critical issues and situations. Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers. Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
Education/ Technical requirements:
Bachelors degree in Computer Science/ Software Engineering (or similar) At least 3+ years experience in Technical Customer Support serving global customers for Application Database support. Basic understanding of what system vulnerabilities are and their remediation. Good knowledge and experience in Oracle : Database structure, administration and scripting.
Managing Indexes in Oracle manually. Reading AWR report. Understanding Explain plan, Execution plan. Stored procedures in Oracle . Configuration and various settings in Oracle DB . Performance monitoring and suggestions. Technical experience with Web/Enterprise Applications(Webserver). (IIS, XBAP, etc.)
Other Required Skills:
Excellent verbal and written communication skills Strong troubleshooting and problem solving skills Ability to prioritize and execute tasks in a high-pressure environment. Self-motivated and directed, with keen attention to details Team Player - ability to work well in a team-oriented, collaborative environment
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
