Concentrix Daksh Services (India) Pvt. Limited is hiring Technical Support Associate
Job Profile
Candidate should be Any Graduate or Under Graduate with or without experience Ability to work well under pressure with high attention to detail Decent English communication with HINDI ( Both Oral & Written) and interpersonal skills Ability to work in a team or as a single contributor Adaptability/ Flexibility on shifts, Ownership and initiative Being Active & Energetic
Technical Requirement:
Basic Linux & Windows OS knowledge. Any hardware Certification will be an added advantage Operating systems- OS Hardware & Basic Networking Computer fundamentals Knowledge on PC hardware, Windows OS, Wireless and Networking troubleshooting.
Roles and Responsibilities :
To provide best in class Technical support to customers over Phone. Take end to end ownership of customer issues reported. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard operating procedures & escalate to internal teams for quicker resolution. Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future. Documenting all troubleshooting performed on the call in client SAP CRM. The technical issues can span multiple Client products and third party devices / applications. In addition, TSEs continually participate in building the capability and quality of the technical support organization and its supporting systems by capturing and documenting information in line with process and the Case Handling Guide.
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.
