Eclinicalworks (India) Private Limited is hiring Technical Support (Voice Process)
Job Profile
Education- BSC.IT/ MCA/ BSC (Co Sc)/ MSC (IT)/ BE/ B. Tech/ BCS 6 Months to 1 Year. Freshers can be considered based on their performance in the interview
Required Skills-
Proficient knowledge on Windows OS Resolving & troubleshooting computer operating/ hardware/ software problems and providing technical support
Installing & troubleshooting various Application software, Anti-virus, Patches, Service pack. Knowledge on Desktop back-up & formatting Handling networking issues Daily Handing IT Support Cases Good verbal and written communication skills. Basic knowledge of firewall and VPN connectivity added advantage To work independently while needing minimum help to execute daily duties
Shift Timings: 6PM - 3AM (Transport Available)
Roles and Responsibilities-
To perform installation of eClinicalWorks application on client computers To perform pre-checks on each computer before doing the installation Perform application upgrade if the auto upgrade fails Troubleshoot login errors on application Installation of eClinicalWorks web app plug-ins Educating clients on the minimum Hardware/Software specs for the client machines Configuring the fax on the client application Educating client occasionally on the basic functionality of the application. Document every details on the case Maintain the Response SLA at 100% and Resolution SLA between 95% - 100% consistently. Maintain the CSAT and Quality of the cases between 95% - 100%
Interested candidates kindly share your updated resume with the below details-
Current CTC: Expected CTC: Notice Period: Current Location:
Work Experience
1 - 4 Year/s
Job Location
Bangalore
Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others
Skill Set
Technical Support, Networking, Windows Troubleshooting
Company Profile
eClinicalWorks was founded in 1999 with a simple goal: Rid doctors offices of paper and make every connection providers need to pharmacies, labs, and supply chains. Our intent then was to digitize and improve communications and workflows. That remains true. But today, our mission has grown to become one of redefining what is possible and expected in healthcare IT. Through unified cloud-based solutions, we seek to control costs, reduce errors, deepen understanding, and improve the quality of care. We are creating tools to bridge the gaps between providers and patients, hospitals and private practices, and healthcare facilities and payers.
