E2open Software (India) Private Limited is hiring Technical Support Engineer
Job Profile
Candidate should have Bachelor s degree in Computer Science/ Information Technology or equivalent with minimum 1 to 2 years hands-on experience in SQL, Linux and other programming languages. Must have fundamental understanding of IT service management and the ITIL business process. Understanding of development methodologies, version control and configuration management.
Knowledge and experience with database technologies such as Oracle, SQL and JDBC. Experience with JBoss/Tomcat or other web servers preferred. Experience at a global software or consulting firm is an asset. Logical approach and excellent problem-solving skills. Excellent interpersonal and communication skills. Must be able to work well both in a team environment and independently under minimal supervision. Ability and willingness to learn new technologies, on own initiative.
Job Responsibility-
Take ownership of technical issues reported and see problems through to resolution. Actively identify incidents and manage the incident resolution process to provide service recovery. Diagnose, investigate, and identify solutions and/or alternatives to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to appropriate cross functional teams. Provide prompt and accurate response to customers and guide users with simple, step-by-step instructions. Document knowledge in the form of knowledge base tech notes and articles. Liaison between cross functional team and customer.
We re creating a more connected, collaborative supply chain. A new set of intelligent applications and the world s largest direct business network are waiting to power your business transformation. Now you can make the best business decisions every time using real-time information from within your operations and across your channel. It s time to unchain potential by connecting demand to supply and planning to execution.
At E2open, our mission is to build the most comprehensive and capable end-to-end global supply chain software ecosystem combining networks, data and applications to deliver enduring customer value. Our central purpose is to improve quality of life by enabling the most cost-effective and environmentally sound production and distribution of goods and services.
