Coupa Software (India) Private Limited is hiring Technical Support Engineer
Job Profile
Candidate must be a fast learner, self-motivated, and able to work in a fast-paced environment with at least 5 to 7 years of Enterprise support experience. Possesses excellent written and verbal communication skills at all levels of an organization, internally and externally. Technical background in Linux, Unix, and other Operating Systems. Skilled in using XML, HTML, and other Web technologies. Ability to read database tables using SQL queries, and log files thus enabling effective troubleshooting and fast resolution of customer issues.
Understanding the Procurement domain will be an added advantage. Understanding of Web servers, Application servers, and Databases (preferred). Knowledge and understanding of scripts will be an added advantage. Willing to work in a 24x5 environment including On-call support for weekends.
Job Responsibilities:
Provide second level of techno-functional support on Coupa enterprise solution (including power apps and acquired products that are assigned to the product vertical) and associated business understanding. Develop an understanding of how our customers do business and what role our products play in that business. Proficiently handles customer issues and escalations for production environments within guidelines across Severity levels. Gathers and records detailed information from customers to assist in problem identification and resolution; exercises independent thinking in trouble-resolution skills.
Provide case status and next steps to the customer and management according to Support offerings Service Level Targets. Work with other business units, including the Integration team, Operations, Engineering, and Customer Success, as required ensuring strong customer satisfaction. Create and contribute to the development of knowledge articles in Coupas knowledge base. Keep up to date on Training through CoupaU and complete 100% of all required certifications. Read, analyze, and comprehend functional documentation in line with Coupa s product releases
Work Experience
3 - 7 Year/s
Job Location
Pune
Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Skill Set
Application Support, SQL/ Linux Service Level, Web Technologies, SQL Queries, Customer Satisfaction
Company Profile
Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a Great Place to Work by the Great Place to Work organization. We deliver Value as a Service by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers small, medium and large have used the Coupa platform to bring billions of dollars in cumulative spend under management.
