IBM India Private Limited is hiring Technical Support Associate
Job Profile
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Required Technical and Professional Expertise
Minimum of up to 3 years of experience in IT Industry Proficient to ensure customer issues are resolved in the most timely and effective manner possible Demonstrable ability to handle various tasks or projects with changing priorities. Experience to utilize available time efficiently in order to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues. Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns. Ability to identify basic hardware parts and aware of basic hardware concepts Experience in user level familiarity with at least one e-mail client - Outlook, Notes etc. Questioning skills /probing skills, as relevant to the issue and level of the caller. Find opportunity and implement process improvements Ability to empathize and work with customers in real-time to resolve issues. Preferred Technical and Professional Expertise
Ability to work well in a fast-paced environment Awareness of basic networking concepts and technologies Ability to meet a set of defined account agent productivity measurement Willingness to work in shifts as needed You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications
Work Experience
0 - 3 Year/s
Job Location
Hyderabad
Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Skill Set
Infrastructure support, Remote infrastructure, Technical Support, Customer Support
Company Profile
IBM has been present in India since 1992. IBM India`s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
