Trinity Touch Private Limited is hiring Assistant Manager - Technical Support
Job Profile
Managing support cases concerning SCADA and Weather Sensors products escalated by Front end level 2 organizations maintaining complete transparency to all parties concerning identified issues, current status and plan for resolution as well as ensure proper case documentation on closure.
Diagnosing and isolating problems through analysis of user problem descriptions, review of log files, remote diagnostics, etc. Reproducing identified issues in lab environment in order to either provide proven resolution to callers concerns or ability to represent problem to level 4 R&D organization in order to identify product defects.
Monitoring service teams for their daily activates , maintaining service logs and daily work progress reports . Participating in field/site activities to diagnose and resolve complex issues or conduct system health checks. Co-ordinating with customers for AMC /Paid services . Identifying spare requirements generating business opportunity .
Educational Qualification: BE/ B.Tech Work Experience : 5 to 8 Years Job Location : Bangalore
Product : SCADA/ Cloud SCADA/ Weather Sensors
Work Experience
5 - 8 Year/s
Job Location
Bangalore
Qualification
B.E./B.Tech
Skill Set
Technical Support, Communication Protocols
Company Profile
Trinity Touch is a leading product manufacturer and solutions provider for Industrial Electrical applications. We supply our high quality products and solutions to various industries such as panel builders, machine builders, renewable energy & telecom to name a few. Trinity Touch has two Business Areas, Cabinet Plus (for electrical & electronics components) and Solutions (Solar Solutions, Wind Solutions, Telecom Solutions etc.) that have become technology or market leading in their respective areas of application.
We have a national and global presence to service the needs and requirements of our customers and are exporting our products to over 20 countries. Trinity Touch provides market leading electrical solutions for various application. We have technology and market leading solutions for industries such as Solar, Wind, Railways & Telecom. In the Solar Industry, we have supplied over 17.5 GWp worth of solutions worldwide.
