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Job Profile
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We are looking for a full-time Technical Support Engineer. You will work within a team of highly skilled technical support engineers to support our IT infrastructure and the corporate applications our employees use. In this role, you will use a wide variety of technologies, including Amazon Web Services (AWS), Docker, Chef, DigitalOcean, Google Workspace, and more. You will be expected to work in a shift rotation.
Candidate should have 2+ years experience providing L1/ L2 support via a ticketing system.
1+ years hands-on experience as a Linux system administrator, including basic understanding of the Linux file system, DNS, and SSL.
1+ years hands-on experience in AWS (IAM, S3, EC2, Route 53, CloudWatch, RDS).
1+ years hands-on experience in containerization or virtualization technologies such as Docker or VMware.
Should have 1+ years hands-on experience in automation tools such as Chef, Ansible, shell scripting, scripting languages like Python, or command line (CLI) tools. 1+ years hands-on experience in providing application support on applications such as Google Workspace, Slack, and Zoom.
Good written and oral communication skills in English, including spelling and grammar.
Good ability to work within a mature support process.
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Company Profile
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Appfire launched in 2005 as one of the original partners in the Atlassian software ecosystem. From the start, our focus has always been to help teams customize their tools so they can do better work together. 16 years later and our mission is still the same: support our founders and teams with a powerful platform to build incredible solutions fueled by innovation and customer feedback.
We started with a great group of developers and business teams to help them. Then, we joined forces with software companies you know and love to provide more resources and better support. As we move forward, we continue to seek out the best builders, analysts, support engineers, marketers, and other business professionals with their eyes on providing unique solutions for our customers biggest challenges.
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