Back Home | All Exp Jobs | Subscribe


Jobs Today | Fresher Jobs | Bangalore Jobs | Chennai Jobs | Delhi/ NCR | Hyderabad | Mumbai Jobs | Pune Jobs


  Automation Anywhere Software Pvt. Limited is hiring Technical Support Engineer



Job Profile



Candidate must have good hands-on experience working with ticketing tools and SLA governed environment. Escalate issues (when required) to the appropriate channel. Record, track, and document the problem-solving process all the way through to the final resolution. Use logical reasoning to analyze a situation and make use of available debug utilities. Identify and learn old and new software features supported by the organization.

Hands-on experience working with fixes at the product level, including installing and upgrading software.
Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved.
Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits.
Develop FAQ and Knowledge Base articles to aid in problem resolution.

Respond to customer through phone/ email inquiries w.r.t products and perform required technical troubleshooting steps based on customer issue within the scope of support.

Technical Skills -

High proficiency in using computers.
Technical troubleshooting/ debugging experience, programming experience, knowledge in database, SQL queries.
Advance knowledge of Windows systems, fair understanding of code flow( JAVA, Python, C#), API .
Webserver ( IIS / Apache / Tomcat troubleshooting), Oracle/ SQL database.
Advanced knowledge of Database, scripting, Excel.
Basic knowledge of macros.

Intermediate knowledge on Networking/ Networking tools (Fiddler , Wireshark) , Windows Server 2012 onwards, Client-Server Architecture.
Basic knowledge on Cluster and Active Directory.
In-depth Knowledge about browsers (MS Internet Explorer and equivalent).
Usage of MS Office suite (MS Outlook, MS Word and MS Excel) & Open office suite.

Roles and Responsibility -

Take ownership of the Support Tickets and customer communication to be done by L2
Take ownership of the Support Tickets and customer communication to be done by L2
L2 owns the responsibilities all the client communication for swarmed tickets.

Team will work with required L3 engineer and ensure the logical conclusion of the ticket when they are unable to solve the ticket within the stipulated time
Work with Escalation Engineer over Escalated tickets
Issue understanding and Impact analysis during problem identification - Severity validation
Identify affected components
Search KBs, Support tickets, Documents for relevant solutions for the reported issue.
Replicate it locally [share the env. details in the internal tab of the ticket].
 




Work Experience

3 - 6 Year/s

Job Location

Bangalore

Qualification

B.Sc, BCA/BCS, B.E./B.Tech

Skill Set

Debugging Tools, Shell Scripting, Automation test tools, Performance test tools



Company Profile


At Automation Anywhere, we believe that people who have time to create, think, and discover build great companies. Thats why weve dedicated the last decade to driving the adoption of robotic process automation technology in leading Financial Services, BPO, Healthcare, Technology, and Insurance companiesto name a fewacross more than 90 countries. Our intelligent process robots transform the way businesses operate, delivering complex business and IT work across a range of processes including procure-to-pay, quote-to-cash, HR administration, claims processing, and thousands of other front and back office processes.




How to Apply?

Apply Now Online

Tel/ Mobile

Not Mentioned


E-mail Address


Kindly apply online from above link *

Apply Now Online


* You will be redirected to employers database!

Share this opening with your friends!


Facebook     LinkedIn     Twitter     Google     Email







Ahmedabad Jobs | Bangalore Jobs | Delhi/ NCR Jobs | Chennai Jobs | Hyderabad Jobs | Kolkata Jobs | Mumbai Jobs | Pune City Jobs

Java/ J2EE Jobs | C# .NET, ASP Jobs | Testing/ QA Jobs | PHP/ MySQL Jobs | Tech Support Jobs | Web Developers | Android Developer


All Rights Reserved © -

Privacy Policy  |  Subscribe  |  Contact Us