Tech Mahindra Limited is hiring Technical Support Associate (WFH)
Job Profile
Working within one of the organizations campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service.
Desirable Experience-
Minimum 1 year or more experience is required in similar role. Experience on Desktop support, application support Exposure on ITSM ticketing tools Working knowledge of ITIL framework.
Key Responsibilities-
Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process. Follow-up/ update ticket for every call to ensure timely closure. Call ownership, drive to resolution and communication with customer. Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey. Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
Proactive monitoring & Perform documented Escalation process. Troubleshooting on Application Support (Off Shelf or Customized) Troubleshooting on Printers & MFDs Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders
Kindly share your resume along with your aadhar card and selfie/ passport size photograph on AR00824296@TECHMAHINDRA.COM
Work Experience
1 - 4 Year/s
Job Location
Noida, Hyderabad, Remote, WFH
Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Skill Set
Technical Support, Customer Support, Desktop Support, IT Service Desk, Troubleshooting
Company Profile
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services)
Tech Mahindra s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)
