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Job Profile
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Candidate should be Preferably BCS/ MCS/ BSc or MSc in Computer Science/ IT with strong communication skills.
Should have basic knowledge of networking, Knowledge of AD, MS office applications
Should have worked on a Ticketing tool
Typical Duties-
Provide support via telephone and email to diagnose and resolve problems while providing end user assistance and resolution to issues.
Provide support for Microsoft operating systems, Microsoft Office Suite, O365 and other applications.
Escalate support requests as necessary following established procedures.
Monitor support desk and telephone requests for Service Level Agreement (SLA) violations and escalates as required.
Maintain technical logs and documentation according to departmental procedures.
Troubleshoot and resolve routine network issues, PC/laptop, switches/ hubs, routers, connectivity, and computer peripheral devices.
Advanced PC/laptop software knowledge and skills, including installation, configuration, and troubleshooting.
Strong communication skills (both oral and written) and demonstrated ability to work as a team player.
Provide 24*7 coverage and support as needed, on a rotating schedule.
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