CONVERGYS India Services Pvt. Limited is hiring IT/ Desktop Support Executive
Job Profile
Walk-in @ Convergys : Sr. Technical Support IT Operations (Desktop Support )
Candidate should have Bachelor`s Degree in related field from a four-year college or university with three to five years of relevant experience preferred. Strong communication skills, both written and verbal. Demonstrated ability to multi-task and meet timelines on deliverables
Self-starter, sense of urgency, and works well under pressure Strong attention to detail Proficient in Microsoft Office
Core Responsibilities:
Coordinates as smart hands with different portfolio and engineering workgroups Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes Perform hardware and software upgrades to peripheral equipment Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
Perform site maintenance and safety checks of assigned equipment Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required Performs backup for the onsite servers
Walk-in date : 26th & 27th December ,2018 Timings : 4 PM to 7 PM
Venue details Convergys India Services Pvt. Limited (Concentrix) 14th floor, G Corp Tech Park, Ghodbunder Road, Kasarvadavali, Thane West, Mumbai - 400 601
Land mark : Next to decathalon Contact person : Madhava Rao Gadiyapudi (9642000457)
Work Experience
2 - 4 Year/s
Job Location
Mumbai
Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech
Skill Set
desktop support desktop engineering technical support computer hardware troubleshooting
Company Profile
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.
Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
Address
Convergys India Services Pvt. Limited (Concentrix),
14th floor, G Corp Tech Park, Ghodbunder Road,
Kasarvadavali, Thane West, Mumbai - 400 601
