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Job Profile
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Candidate should have a Bachelors Degree (BE/ B.Tech/ BCA/ MCA/ B.Sc) with 4 to 7 years of hands-on experience in IT. Should have minimum of 2+ years working directly on Technical Support Role. Strong knowledge of Windows Server and Desktop operating systems. Microsoft Certification is a plus
Should have Knowledge of Microsoft SQL, Windows IIS & Active Directory
Must have good knowledge and understanding of networking concepts
Have exposure in handling global enterprise customers.
Duties & Responsibilities-
Ensure cases are worked upon within the agreed SLA/ OLA
Taking ownership of customer issues reported and seeing problems through to resolution
Diagnose and troubleshoot technical issues related to BMC products.
Ask customers targeted questions to quickly understand the root of the problem
Respond to and resolve all customer inquiries (via phone, e-mail, WebEx)
Refer to internal knowledge base or to provide accurate tech solutions.
Contribute to content and quality of Knowledge Base.
Demonstrate the ability to have strategic conversations with our customers
Prioritize and manage several open issues at one time.
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Company Profile
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BMC is an Equal Opportunity Affirmative Action Employer. It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.
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