Neuroglia Health Private Limited is hiring for Technical Support Executive (Interview)
Candidate should have BS degree in Information Technology, Computer Science or a relevant field. Good understanding of Computer systems, Mobile applications and devices. Having a systematic and logical approach to problem-solving. Self-motivated and eager to learn new processes and technologies. Flexibility to work under any shift with any day-offs. Ability to function well in a high-paced and at times stressful environment. English and Hindi communication skills should be excellent.
Job Responsibilities:
Respond to customer queries in a timely and accurate way, via tickets, or calls. Analyze and report product malfunctions (for example, by testing different scenarios or re-enacting issues). Update our internal databases with information about technical issues and useful discussions with customers. Share feature requests and effective workarounds with team members. Follow up with customers to ensure their technical issues are resolved. Strong ability to compose thoughtful and personalized responses to a variety of user queries/issues. Must be intuitive and insightful, particularly regarding the product and process. Taking ownership of user issues from beginning to end. The best fit candidate would have:
Interview Date/ Time- 7th February 2023, 9.30 AM - 2.00 PM
Technical Support, Service Desk, Customer Support, Networking and Troubleshooting
About Us
We are a healthcare startup focused on organizing Knowledge of practice of Medicine and building a community of Doctors (and healthcare professionals). We hold the largest IP (intellectual property) in clinical medicine in India. We hope to put this IP, network, and our best efforts to help Doctors improve how they diagnose and treat. We are a diverse team of 300 people based in Bangalore.
We are product-driven. We believe businesses should scale and be profitable. We stay away from fads and focus on what makes business sense, what can scale, and what can make a positive impact (in that order).In April 2019 M3 India, the Indian subsidiary of Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), picked up a majority stake in DailyRounds to foray into case-based problem-solving, community platform and medical test preparation business in India.
