Salesforce, Inc - Cloud-based Software Company is hiring for Technical Support Engineer
Candidate should have Degree or equivalent with technical support experience in handling global customers. Must have strong troubleshooting skills in Windows, Linux, Database and IP Networking. Ability to communicate technical concepts clearly and effectively. Translate product and business requirements quickly and effectively into technical solutions whilst adhering to the agreed specification.
Analysis, troubleshooting, and problem solving expertise Effectively prioritize and escalate customer issues Do timely updates of tasks to match the severity levels Excellent written and verbal communication skills
Should be patient, persistent and attentive to details with strong work ethic and Organizational Skills Effective communication and interpersonal skills to be able to establish rapport with people at all levels The ability to work in teams as well as independently Take a proactive approach to work without close supervision
Positive attitude Willingness to work in shifts and over the weekend.
Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Job Location
Bangalore, Hyderabad
Work Experience
1 - 5 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Service Desk, Customer Support, Networking and Troubleshooting
About Us
Salesforce is a customer relationship management solution that brings companies and customers together. Its one integrated CRM platform that gives all your departments including marketing, sales, commerce, and service a single, shared view of every customer.
