Pharmarack Technologies Private Limited is hiring for Technical Support Executive (Interview)
Basic Qualification should be Graduation in IT (BSC-IT, BCA, BCS) Should have basic knowledge of MS-Office (MS-Word/ Excel) Experience in Inbound or outbound calls
Basic knowledge of Incident management (Priority and impact of the issue) Agent should have proper email etiquettes with good verbal and written communication skills Understanding of additional language will be an added advantage Candidate should be flexible with working hours and weekly off s
Key Responsbilities-
Providing help and answers to the customers technical & semi technical issues through identification of the problem, Initial analysis, and by taking assistance of L2 in case of requirement. Agent need to pick the customer calls and provide the solution for simple issues on call or take screen session for analysis of complex issues. Agent should have basic SQL knowledge so that he can understand order, stock and other user related issues/ queries
Interview Date/ Time- 16th January - 20th January 2023, 11.00 AM - 5.30 PM
Technical Support, Technical Helpdesk, Incident Management (Priority and impact of the issue)
About Us
Pharmarack is Indias largest integrated B2B Healthcare platform. It is an ecosystem partner that aims to integrate and solve problems across the Healthcare supply chain including healthcare companies, distributors, retailers, hospitals, doctors & patients.
Pharmarack is digitizing the entire Healthcare ecosystem by creating an integrated supply chain network thus solving the pain points of each stakeholder in the supply chain. The company has created products across supply chain business operations, fulfilment services, digital payments and working capital financing, analytics, and market insights, all aimed at creating a direct impact on either the bottom line or top-line for the ecosystem participants. The company has presence over 100+ locations with head office in Pune and regional office in Mumbai and Delhi.
