Candidate should be Any Graduate with excellent written and verbal communication skills. Must have technical understanding of any OS - Windows, Desktop, Networking, Mac, Linux, Chrome, Android, iOS. Good customer service skills, multitasking and leadership skills. Ability to adjust quickly to the changing priorities and make quick decisions with limited information.
IT Support - hardware and software troubleshooting.
Providing on call, on video, on chat and on mail Support.
Principal duties & Responsibilities-
Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
Uses troubleshooting techniques to identify network related issues
Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
Help employees with access & account issues based on defined/documented guidelines, policies and procedures
Attends required technical training sessions and makes effective use of KBs to address issues efficiently
Complies with schedule adherence to ensure the overall service level targets are achieved
Identifies and provides input on unique (or) recurring user problems
Kindly prepare on Following topics
PING Command
DHCP
OSI LAYERS,
HOW TO IDENTIFY IF a computer is in a network
BSOD
Interview Date/ Time-
15th October 2022, 09:30 AM - 04:00 PM
Venue Details-
CSS Corp,
Ground Floor, Voyager Building, ITPL,
Whitefield, Bengaluru, Karnataka - 560 066.
Note:: Work Location (Hyderabad), Work From Office, System will be provided, Holding Degree/ Provisional in Hand, No standing arrears, Rotational Shifts (5.30 am- 2.30 pm/1.30 pm-10.30 pm/9.30 pm -6.30 am).
Perks and Benefits: Cab Facility Provided, Separate Shift Allowance and Incentives
Kindly acknowledge your presence for the interview.
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