Sutherland Global Services Private Limited is hiring for Technical Support Engineer (Work from Home)

Candidates need to have fair knowledge of hardware computers (for eg: RAM/ROM, types/ functions of RAMs, SSD/HDD, functions/characteristics of SSD/HDD, microprocessor, motherboard, where it is located, components of motherboard, Components of computer BIOS, memory, storage, devices and the full forms of all the abbreviations. what is RAM/ROM, types/functions of RAMs what is the difference between SSD/HDD, what are the functions/characteristics of SSD/HDD what is cloud storage? What would you do if you do not have internet on your laptop(prepare on the troubleshooting steps for the same) Your Windows machine is booting up slow, what are the possible solutions to this? You have put SSD in a slot, but the slot is not working that what you will do? Issues we access BIOS , DRAM generations, system configuration, SSD v HDD key features other than speed, system upgrade suggestions for DRAM, mock call to check communications, probing skills BIOS, SSD and DRAM (Failure modes/reasons and fix for that) BIOS (what are the situations we use them) DRAM generations and mix match compatibility What is Dual Channel functionality Steps for installing memory in a laptop or mac book pro system What is case modding What is overclocking RDIMMs over UDIMMs Profile mix of Graduate freshers or Undergraduate Needs to have good knowledge in computers(Technical knowledge about hardware computers, eg RAM/ROM, types of Rams, SSD/ HDD, Microprocessor etc Typing Skills: 25 WPM/ 90% accuracy Its Permanent Work from Home. Its an International Process mix of (Email Voice and chat Looking for IMMEDIATE JOINERS ONLY Interested candidates can share their updated CV on neha.qureshi@sutherlandglobal.com

Job Location	Pune, Across India
Work Experience	0 - 5 Year/s
Educational Qualification	B.Sc, BCA/BCS, B.E./B.Tech, Diploma
Required Skill Set	Technical Support, Computer Hardware Support, International Voice Process

About Us Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation. Our heritage has made us who we are: a future-ready organization. For 35 years, we ve been caring for our customers customers. As an early pioneer in robotic automation, we ve grown our core offering through steady organic investment and by acquiring key capabilities. Today, we make those experiences relevant, instantaneous, predictive and frictionless. Decades of developing best-in-class processes for some of the world s most experience-native companies has enabled us make digital human in ways that transform customer and employee relationships at scale.

Address	Online Applications Only
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