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  Cherry E-commerce Services Pvt. Limited is hiring for Technical Support Executive

Candidate will deliver Technical Support to our customers in North America as well as around the world for very high end Audio Equipment used in very sophisticated enterprises around the world.

Should be able to speak fluently in American English or British English. American Accent (someone who has lived and worked/studied in the US Preferred).
Excellent technical skills, should be a problem solver
Excellent Analytical skills
Should be able to draft professional emails
Has an eye for detail
Experience in working with customer service ticket management tools such as Zendesk, Fresh desk, Service Cloud, Salesforce etc.
Open to working in a 24x7 environment

Key Responsibilities-

Providing Troubleshooting using the defined processes and procedures ensuring the problems of customers is solved
Coordinating with internal Level 2 or Product and Quality teams to provide a resolution to customers queries
Answer inbound phone calls in American English or British English
Answer inbound chats and e-mail tickets on Zendesk
Resolve all issues within SLA
Deliver A+ customer experience to customers

Required Candidate profile

Perks and Benefits-
Excellent Compensation, Benefits such as Insurance and Mediclaim, Bonus and incentives.





Job Location

Delhi, Noida

Work Experience

1 - 4 Year/s

Educational Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others

Required Skill Set

IT Helpdesk, Technical Support, Service Desk



About Us

Leading provider of turn key customer contact and business process management solutions to leading e-businesses worldwide. With service delivery operations around the world, we are a multi-cultural team dedicated to providing innovative and cutting edge solutions to our clients.
 

Address


Online Applications Only

Tel/ Mobile

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How to Apply?  [Click Here to Apply Now]

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