We are currently growing our team of Virtual HR Contact Center Associates that are dedicated to servicing the disability, leave, and accommodation space. In this role, team members interact directly with Amazon employees in a way that builds trust by providing accurate information and resolving issues.
The virtual contact center associate must be able to ask probing questions to fully understand the issue, follow business processes with high attention to detail, use multiple resources effectively to find the right information and communicate effectively to the employee. A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care are essential for this position.
Candidate should have Bachelor`s degree with 0 to 10 years of contact center, customer service, human resources or equivalent experience. Must have proven ability using Microsoft Office skills and other computer or internet based programs. Demonstrated proficiency handling customer contacts, queries and resolutions. Freshers are eligible to apply
Proven ability to manage customer contacts in a fast paced environment.
Proven ability to adjust to constantly changing workloads.
Proven ability to follow existing process with high attention to detail.
Proficient in English, both verbal and written.
Preferred Qualifications-
2+ years of Contact Center, Customer Service, Human Resources or equivalent experience.
Basic US legislation Leave of Absence and Accommodations knowledge.
Previous experience working with SalesForce or similar programs.
1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
Knowledge of US federal and state leave and disability laws
Previous HR experience
Proven ability to manage customer contacts in a fast paced environment.
Proven ability to adjust to constantly changing workloads.
Proven ability to follow existing process with high attention to detail.
Job Location: Hyderabad
Shifts: Night shifts
Salary: 4,61,000 INR PA
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