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  Global Talent Track Private Limited is hiring for Technical Support Executive

It is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Qualification: BCA/ BCS, BE, B.Tech / MCA or any relevant degree Only 2020 pass out batch or before that.
Job Location: Bangalore (Work from Office)
Experience required - 1 - 2 Years

Job Location - Bangalore

Candidate must have prior work experience in any Google process
Worked for Google Cloud Platform or G suite or Google workspace processes in any capacity
Any cloud certification will be an added advantage
Google Workspace or G-suite Administration Specialization certificate will be an added advantage , candidates will have better chances to move to next round
Prior troubleshooting experience in product support specifically for business collaboration tools
Candidates from direct competition ( Workplace from Facebook, Microsoft collaboration tools, Drop Box, Libre office, Apache open office and others) will be given priority
Good knowledge of Google products and services example Google Search , Google Maps, Google Cloud, Chrome, YouTube, Gmail, Google AdSense. Google Drive. Google Pixel, Google Public DNS, Google News, Google +, Google news and Google docs etc.

Time Management Skills

Being proactive and show the utmost respect for customers time
Good time management, ensuring all contacts with customers add value
Ability to Multitask
Communication & Relationships Skills

Skills Required-

Experience in Service Desk/ Tech support process / Cloud Computing Process
Excellent communication skills
Displays excellent customer service skills and capabilities
Basic knowledge of cloud computing and types of cloud computing
Basic Knowledge of Mail server settings IMAP, POP and SMTP
Basic Knowledge of Domain Server Concepts like DNS (Domain Name Server/Domain Naming System), DKIM and DMARC
Basic Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME
Experience in working on Active Directory
Basic knowledge of Internet Protocols LDAP (Lightweight Directory Access Protocol
Basic knowledge of SSON (Single Sign-On), API (Application-Programming Interface)
Intermediate knowledge of Prevention of Spam, Phishing and Malware
Any cloud certification would be an added advantage
Google Workspace or G-suite Administration Specialization certificate will be an added advantage, candidates will have better chances to move to the next round.

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail. Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

If you are interested and ready for immediate joining

How to Apply?    [Click Here for more details]

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