Qualification: BCA/ BCS, BE, B.Tech / MCA or any relevant degree Only 2020 pass out batch or before that. Job Location: Bangalore (Work from Office) Experience required - 1 - 2 Years
Job Location - Bangalore
Candidate must have prior work experience in any Google process Worked for Google Cloud Platform or G suite or Google workspace processes in any capacity Any cloud certification will be an added advantage Google Workspace or G-suite Administration Specialization certificate will be an added advantage , candidates will have better chances to move to next round Prior troubleshooting experience in product support specifically for business collaboration tools Candidates from direct competition ( Workplace from Facebook, Microsoft collaboration tools, Drop Box, Libre office, Apache open office and others) will be given priority Good knowledge of Google products and services example Google Search , Google Maps, Google Cloud, Chrome, YouTube, Gmail, Google AdSense. Google Drive. Google Pixel, Google Public DNS, Google News, Google +, Google news and Google docs etc.
Time Management Skills
Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Ability to Multitask Communication & Relationships Skills
Skills Required-
Experience in Service Desk/ Tech support process / Cloud Computing Process Excellent communication skills Displays excellent customer service skills and capabilities Basic knowledge of cloud computing and types of cloud computing Basic Knowledge of Mail server settings IMAP, POP and SMTP Basic Knowledge of Domain Server Concepts like DNS (Domain Name Server/Domain Naming System), DKIM and DMARC Basic Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME Experience in working on Active Directory Basic knowledge of Internet Protocols LDAP (Lightweight Directory Access Protocol Basic knowledge of SSON (Single Sign-On), API (Application-Programming Interface) Intermediate knowledge of Prevention of Spam, Phishing and Malware Any cloud certification would be an added advantage Google Workspace or G-suite Administration Specialization certificate will be an added advantage, candidates will have better chances to move to the next round.
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail. Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
If you are interested and ready for immediate joining
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